Fiber Mountain Support
The Fiber Mountain can serve all your support needs, from Technical Support, Maintenance and Warranty Plans, Training, Installation, System Design, and Product repair.
Official Fiber Mountain Support
It takes a vision and a dream to bring significant change to the networking arena, especially in a world driven primarily by a few companies for so many years. For such change to be realized by customers and vendors, the dream has to reach beyond incremental value.
Fiber Mountain Support
The Fiber Mountain can serve you Support needs, from Technical Support, Maintenance and Warranty Plans, Training, Installation, System Design, and Product repair.
Warranty
Hardware Basic Warranty
One year return to factory for replace or repair
Software Warranty
90 Days, Fiber Mountain AllPath® Director
Maintenance Plans
When opening a ticket via email or the support portal, please include the following:
Support Contract Number
Priority Level ( Urgent, High, etc.) – See below for priority definition
Description of the issue
| Priority Level | Description |
|---|---|
| Urgent | A production installation of purchased FMI hardware/software is completely inaccessible or most of its functionality is unusable. For urgent issues, please open a support ticket by phone. |
| High | One or more important features of purchased FMI hardware/software has become unusable |
| Medium | Any other case where a feature of purchased FMI hardware/software is not operating as documentedMinor and patch updates on current version only |
| low | All enhancement requests and general questions. |
Non-Contract Maintenance
| Support hours | Price |
|---|---|
8am-5pm ESTNormal business hours |
$1500 per incident |
8pm-8am ESTAfter business hours |
$2250 per incident |
Weekends / Holidays |
$3000 per incident |
Fiber Mountain Training
Fiber Mountain is redefining the physical layer with innovations in both hardware and software. Fiber Mountain Training is a one stop platform to learn about how these innovations are changing the physical layer. Whether you are just starting your journey with the physical layer or are a seasoned professional, we have you covered on all aspects of physical layer.
